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frequently asked questions
Can I bring my dog?
Per the property owner’s request, service dogs only.
Is this event scary?
The Haunted Forest is a Halloween themed experience, but entirely intended to be family friendly! It is NOT a haunted house.
Is this event kid friendly?
Yes! This event is intended for kids all of all ages!
Where does this event occur?
The event occurs on the property of the Multi Lakes Conservation Association, 3860 Newton Road, Commerce Charter Township, MI 48382
How long does it take to get through?
It should take you between 30-45 minutes, depending on how much you stop to take in. We recommend taking your time and enjoying each of the attractions!
What if I can't make my time slot?
Due to COVID we will be limiting the amount of attendees per regulation for each time slot. If you cannot make the time slot you signed up for, you may transfer your tickets to another time slot by logging in to Eventbrite, selecting your tickets, and clicking “transfer.” If you’re having trouble please contact us and we will be happy to work with you to find another time that works for you! explorers@glenloretrails.com.
How are you handling safety?
Safety is a number one priority for us. We designed this event to be outdoors, with no touch-interactions, and to be a walking experience so that there are not large gatherings of people. We do ask that everyone wear a mask while on the trail, and that you maintain 6′ distancing from other groups. The path is 8-10′ wide so there should not be an issue maintaining space.
We’ve marked the line for check-in with 6′ increments. Our team will be taking temperature and asking a few questions before your ticket is scanned. If your temperature is above 100 degrees we will ask that you leave the property and reschedule when symptoms subside.
What is your weather policy?
We want this to be an enjoyable event for all of our guests. If there is light or scattered rain, we leave the decision to attend up to you! You are welcome to brave the weather, or transfer your ticket to another date. If there is more severe weather we will postpone the event, notify you, and offer alternative dates or refunds. You may transfer your ticket, or request a refund at any time on the Eventbrite site.
Is this wheelchair / stroller friendly?
Yes! The trail is maintained, but it is not paved. Parts are compacted earth, and others compacted asphalt millings. We are continually improving the user experience for everyone and applying the relevant accessibility standards. If you need any additional support along the trail, please reach out to explorers@glenloretrails.com
What is your refund policy?
Refunds are available up to 24 hours before your ticketed time slot, and can be processed through Eventbrite. In the event of a weather delay you will be given options to reschedule for alternate dates, or refund your order. For any other questions please reach our team at explorers@glenloretrails.com.