Looking for help?
You can reach us at email@example.com.
Our customer service hours are Thursday-Sunday: 11AM-6PM.
Frequently Asked Questions
Per the property owner’s request, service dogs only.
Yes! All of the Glenlore Trails experiences are family friendly. We wanted to provide a bit of relief for families feeling cooped up!
The event occurs on the property of the Multi Lakes Conservation Association, 3860 Newton Road, Commerce Charter Township, MI 48382
The trail is now just over a full mile long! Take your time, soak it all in, and you should be on-site for 45-60 minutes.
Due to COVID we will be limiting the amount of attendees per regulation for each time slot. If you cannot make the time slot you signed up for, you may transfer your tickets to another time slot by logging in to Eventbrite, selecting your tickets, and clicking “transfer.” If you’re having trouble please contact us and we will be happy to work with you to find another time that works for you! firstname.lastname@example.org.
Safety is a number one priority for us. We designed this event to be outdoors, with no touch-interactions, and to be a walking experience so that there are not large gatherings of people. We do ask that everyone wear a mask while on the trail, and that you maintain 6′ distancing from other groups. The path is 8-10′ wide so there should not be an issue maintaining space.
We’ve marked the line for check-in with 6′ increments. Our team will be taking temperature and asking a few questions before your ticket is scanned. If your temperature is above 100 degrees we will ask that you leave the property and reschedule when symptoms subside.
We want this to be an enjoyable event for all of our guests. If there is light or scattered rain/snow, we will continue to operate. You are welcome to brave the weather, or if you are more than 24 hours out from your event you may transfer your ticket to another date. If there is more severe weather we will postpone the event, notify you, and offer alternative dates or refunds. You may transfer your ticket, or request a refund at any time on the Eventbrite site outside of 24 hours of your event time.
Yes! The trail is maintained, but it is not paved. Parts are compacted earth, and others compacted asphalt millings. We are continually improving the user experience for everyone and applying the relevant accessibility standards. If you need any additional support along the trail, please reach out to email@example.com. The colder weather may present some additional challenges – but we will report out here.
Refunds are available up to 24 hours before your ticketed time slot. In the event of a weather delay you will be given options to reschedule for alternate dates, or refund your order. For any other questions please reach our team at firstname.lastname@example.org.
At the moment we do not have a phone number to call. If you need support we ask that you send a message to email@example.com. This allows us to ensure we track every request, and get answers to questions as quickly as possible.
Experience the magic
& wonder of Glenlore Trails!
Let's stay in touch!
Hi! We’re glad you’re here! Our team is always working on something exciting new things and we would love to share them with you! If you want to hear about what’s coming next, or perhaps receive the occasional promotion – sign up below!
“This was amazing! Awesome job! Thank you!”Chris Riley
“We really enjoyed our visit. Thank you for keeping the crowds low. It gave us a chance to enjoy the light show and keep safe. Very well done.”Jill Pritts
“Great family spot. Spooky not Scary. Fun and surprisingly interactive. 10/10”Aaron MacEachern
“Very nice and relaxing walk very peaceful the staff was outstanding and very nice definitely recommend for anyone with kids had an amazing experience and will be returning!!!!”Jeremy Byers
“We absolutely loved this! the music with the lights, amazing! My sons thought this was very cool. We highly recommend going after 9:30 to experience the full effects of the lights.”Jennifer Ortner
“It was seriously one of the coolest experiences ever! Not to mention super cautious with everything going on right now (took your temp. At the entrance and everything) every group was pretty spaced out on the trail and you still had time toe experience everything! We will definitely be going back again!”Kara Dean