Looking for help?
You can reach us at firstname.lastname@example.org.
Our customer service hours are
Frequently Asked Questions
Per the property owner’s request, service dogs only.
Yes! All of the Glenlore Trails experiences are family friendly. We wanted to provide a bit of relief for families feeling cooped up!
The event occurs on the property of the Multi Lakes Conservation Association, 3860 Newton Road, Commerce Charter Township, MI 48382
The trail is now just over a full mile long! Take your time, soak it all in, and you should be on-site for 45-60 minutes.
If you cannot make the time slot you signed up for, please contact us and we will be happy to work with you to find another time that works for you! email@example.com.
Safety is a number one priority for us. We designed this event to be outdoors, with limited touch-interactions, and to be a walking experience so that there are not large gatherings of people. The path is 8-10′ wide at most parts, and over a mile long so there should not be an issue maintaining space.
If you are not feeling well, have an elevated temperature, or any symptoms of COVID we ask that you reschedule when symptoms subside, per current CDC guidelines.
We want this to be an enjoyable event for all of our guests. If there is light or scattered rain/snow, we will continue to operate. You are welcome to brave the weather, or if you are more than 24 hours out from your event you may transfer your ticket to another date. If there is more severe weather we will postpone the event, notify you, and offer alternative dates or refunds. You may transfer your ticket, or request a refund at any time on the Eventbrite site outside of 24 hours of your event time.
Yes! The trail is maintained, but it is not paved. Parts are compacted earth, and others compacted asphalt millings. We are continually improving the user experience for everyone and applying the relevant accessibility standards. If you need any additional support along the trail, please reach out to firstname.lastname@example.org. The colder weather may present some additional challenges – but we will report out here.
Refunds are available up to 24 hours before your ticketed time slot. In the event of a weather delay you will be given options to reschedule for alternate dates, or refund your order. For any other questions please reach our team at email@example.com.
At the moment we do not have a phone number to call. If you need support we ask that you send a message to firstname.lastname@example.org. This allows us to ensure we track every request, and get answers to questions as quickly as possible.